FAQs

We manage a diverse range of commercial properties across the Tri-Cities, including retail, office, flex, mixed-use, warehouse, and light industrial spaces. Our comprehensive services cover leasing, daily operations, maintenance coordination, vendor management, financial reporting, and long-term asset strategy development.

Yes, we provide assistance with tenant improvements and renovations. Our services include defining project scopes, coordinating bids, ensuring alignment with lease terms, and overseeing contractors throughout the process. For more complex or specialized projects, we collaborate with trusted commercial trade professionals.

Certainly. We handle local and regional leasing directly, which includes marketing, conducting tours, tenant screening, negotiations, and deal administration. For national credit tenants or big-box categories, we collaborate with national brokerage partners to connect properties with their tenant representation networks and corporate real estate channels.

Our management portfolio spans from duplexes to mid-sized communities. We're experienced in handling various property types, including value-add and C-class assets that require more intensive management.

Indeed, we manage the entire leasing process, including marketing, screening, initial leasing, renewals, and enforcement. Our Lease Assurance program covers legal costs associated with resident removal for tenants we place.

Yes, we specialize in managing distressed multifamily properties. Our approach involves addressing chronic delinquency, implementing stricter standards, resolving deferred maintenance issues, and stabilizing operations to enhance occupancy rates and resident quality.

Absolutely. We offer comprehensive management services for investment homes throughout the Tri-Cities area. Our focus is on securing stable tenants, ensuring predictable operations, and optimizing long-term performance.

Yes, we provide assistance for homes requiring improvements before leasing. We can coordinate repair scopes, oversee cosmetic updates, and manage pre-market preparations with our network of trusted contractors.

Rent payments are processed through your online resident portal. ACH transfers are available at no additional cost. Credit card payments are accepted, but please note that processor fees may apply.

All maintenance requests should be submitted through your resident portal to ensure prompt dispatch and proper tracking. For emergencies, please call our direct line at 423-732-1212.